Why hasn't my subscription started yet?
Please allow 6-8 weeks from the time you send your order to receipt of your first issue. Your start date appears on the emailed receipt sent at the time of your order. If you have not received an issue after at least two months, please use
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When is my expiration date?
The date your subscription expires can be found on your issue mailing label above your name. If you have additional questions, you may log into
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My magazine has not arrived. What do I do?
First, keep in mind that the magazine has until the 1st day of the issue month to arrive. If it has not arrived by the 1st, please call 1-888-899-9992 to request a replacement copy. We mail replacements between the 1st and 15th of the issue month.
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I already paid but I got a bill/renewal notice in the mail. What gives?
If you have already paid or renewed and continue to receive notices from us, it is likely our correspondence has crossed in the mail. You can confirm your payment was received and check the status of your subscription anytime by logging into
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How do I sign up for your free VIP service and get a digital issue of the magazine?
You don't have to wait for the mail to get your next issue of Channel Guide Magazine. Exclusive to print subscribers only, we offer a FREE digital issue of the magazine where we email you a link to access it 10 days before the end of the month. To sign up, go to:
https://www.channelguidemag.com/all-access
My channel lineup on the back cover isn't correct
Please contact us directly at 888-333-5388 between 8am – 4pmCT, and we will gather the necessary information from you to get you the correct lineup.
I'm missing pages during the late-night hours?
Your publication lists programming from the hours of 8am to midnight and a late night movie guide in the back of the publication. If you're looking for late-night programming, print subscribers can download our expanded digital edition that features 24-hours of programming by signing up to our VIP program at
https://www.channelguidemag.com/all-access
Why are there networks listed that aren't available to me?
Some networks are only available with a digital cable subscription — like H2, Bio Channel, Hallmark Movie Channel and LMN — and other networks require a premium subscription — like HBO, Showtime, Cinemax and Starz. Double-check with your cable or satellite provider if you are unsure if your package includes a network or not.
How do you determine what networks are listed?
There are many factors we consider when determining what networks are listed in the magazine. First, we look at the National Cable Television Association's research on the top cable networks, specifically its ranking of what networks reach the majority of homes. Then we look at the complexities of the programming content offered on a network. For instance, movie networks take precedence over networks like C-SPAN, which has little or no time-specific or title-specific programming. We also prefer to list networks that can provide monthly schedules versus weekly schedules — this is, of course, to ensure we can offer you accurate, up-to-date programming information.