Terms and Conditions
Effective 7/24/2019
Updated 3/18/24
I. General Terms and Conditions
Acceptance of Terms and Conditions. By subscribing to Channel Guide, you accept the Terms and Conditions as laid out below.
Changes to Terms and Conditions. NTVB Media may update these Terms at any time by posting the most current version of the Terms on the Site with a new Effective Date shown. All such changes in the Terms will be effective from the Effective Date. Your continued subscription to Channel Guide signifies your agreement to any changes.
Term. These Terms and Conditions will remain in full force while you subscribe to Channel Guide. NTVB Media may suspend or terminate your subscription in whole or in part at any time, with or without notice.
Electronic Form/Communications. By subscribing to Channel Guide, you consent to having these Terms provided to you in electronic form and receiving communications from us electronically, by postal mail, by phone, or by posting notices online. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirements that such communications be in writing.
II. Billing and Payment
Accepted Payment Methods and Processing Time. Channel Guide accepts checks, money orders, and credit/debit card payments via mail and credit/debit card payments online or over the phone. Please don’t send cash!
Please mail your payment, including your renewal notice if you have one, to:
Channel Guide
213 Park Dr.
Troy, MI 48083
Please allow 3-4 weeks for mailed-in payments to be processed. If you are a current subscriber and know your subscription ID, please include it with your payment.
Renew online by clicking here or order a new subscription by clicking here.
Sales Tax. Sales tax is charged where applicable. If you
do not remit appropriate sales tax with your payment, we may assess the
difference in issues.
Billing. All subscriptions must be pre-paid unless you have opted into a special promotion that specifically offers a bill-me option. Your subscription’s expiration date is defined as the final day of your final magazine. You must remit payment, or participate in our auto-renew program, to continue to receive issues without interruption.
Trial Offer. The 10-week
trial offer, for $9.75 or $10.49 depending on location, is non-refundable. Only
new subscribers are eligible for the trial offer. Existing subscribers, even
those who originally ordered the trial offer, may not renew their subscriptions
at the trial offer rate. For customers that wish to renew, your subscription will renew at the current eligible rates.
Cancellation Policy. You may cancel your subscription to Channel Guide at any time and receive a refund for the balance of remaining issues, less a $10.00 cancellation fee. If the balance is less than $2.00 net of the processing fee, no refund will be issued. The cancellation policy does not apply to trial offers, which are non-refundable.
Newspaper Subscriber Discount. Channel Guide subscription rates are a discount off the cover price of $7.98. Through its relationships with newspapers throughout the country, Channel Guide is pleased to offer an additional subscription discount on Channel Guide to subscribers of newspapers with which Channel Guide has a relationship. If your newspaper subscription status changes during your subscription, your expiration date will be adjusted to reflect the correct rate. Your delivery method may be changed to mail. You are eligible for the newspaper subscriber discount only if you also get your Channel Guide delivered with your newspaper. Mail-delivered subscriptions are not eligible for the discount, regardless of newspaper subscription status.
Free Gift with Purchase. Free gift with purchase is sent only with a paid subscription, unless otherwise stated on the order form. Free gifts with purchase may be substituted for an item of equal or greater value based on availability, at the publisher's discretion.
III. Content
Listings Accuracy. Our team works diligently with major listings sources and television networks to ensure that listings in Channel Guide are as accurate as possible on the day the magazine is printed. However, networks sometimes make changes to their programming schedule after the print date, and consequently, it appears as an inaccurate listing. If you notice listings inaccuracies, please contact us so we can record the changes.
IV. Delivery
Publication Schedule. An annual subscription to Channel Guide Magazine includes 52 weeks of listings in the form of 26 double issues. Frequency is subject to change without notice.
Newspaper/Local Missed Deliveries. If you miss a delivery, please visit us online to report the missed delivery. We will notify the newspaper delivery team on your behalf that the magazine was not delivered as expected. Most reported misses are redelivered within 24 hours. Your subscription is credited when the missed delivery is reported, and only one missed delivery can be filed per issue.
Mail Missed Deliveries. Channel Guide is Periodical-class mail. Channel Guide is delivered to the USPS 8 to 10 mailing days before the issue date. Your magazine should be delivered by the Saturday before the issue date. If you don’t receive your magazine by Saturday, please contact us so we can alert the USPS. Please note that your magazine may only be delayed.
Damaged Deliveries. Channel Guide is mailed according to USPS recommendations for publications. If a magazine is damaged beyond use in transit, please contact us so that your subscription can be credited. Please note that the utility of the magazine must be affected in order for the credit to be issued.
Delivery Method Changes. When changing delivery methods, you may experience a brief service interruption. Your subscription won’t be charged for issues that aren’t delivered during the delivery method change. When changing from newspaper to mail delivery, allow about nine business days for the change to be completed. When changing from mail to newspaper delivery, allow about two weeks for the change.
Responsibility. If the Post Office notifies us that your subscription is undeliverable, we have no further obligation unless we receive a corrected address within one year.